Wallet Recovery Agentwallet_recovery_agent

── target_type: coinbase ──

Coinbase Account Recovery

Coinbase recovery is five different problems in a trench coat: account lockouts, missing withdrawals, wrong-chain deposits, unsupported token deposits, and Coinbase Wallet self-custody. Each has a different playbook — get the diagnosis right or you'll spend weeks in the wrong queue.

[ start free assessment ] // no recovery, no fee

> 1. locked out of coinbase.com

Standard path first: coinbase.com/signin → Forgot password → Try another way → Account recovery. Expect a 24–72h mandatory security wait after any 2FA reset. Have ready: government ID, selfie, last 4 digits of a linked payment method, access to the original signup email. When it fails — email hijacked, ID loop, SIM swap, name change, old country — that's an escalation case. We document, package, and route through channels the front-line queue can't reach.

> 2. unauthorized withdrawals — freeze first, ask later

If you see withdrawals you didn't make: stop everything. Do not log in from the same device. 1. From a different device on a different network, freeze the account via Settings → Security → Lock account. 2. File a police report — Coinbase's fraud team requires a case number for escalation. 3. Contact any linked bank; ACH pulls can sometimes be reversed within 60 days. 4. Preserve every notification, SMS, and login-alert timestamp. Do not delete anything. What you say in the first 72 hours shapes the entire investigation. Talk to an operative before you send Coinbase a second message.

> 3. wrong-chain deposits (the expensive mistake)

You picked BEP-20 on Binance when Coinbase gave you an Ethereum address. Funds show sent, nothing arrives. The tokens are not lost — they're sitting at your Coinbase-generated address on the wrong EVM chain. Coinbase custodies the key. They will sometimes sweep for a short list of supported networks + tokens (5% fee, $100 minimum, 4–12 weeks). Unsupported chains are declined outright. DO NOT send more funds to test. If Coinbase declines, it becomes a private-key extraction problem — partner counsel can, in some jurisdictions, compel a signed transaction from a custodian for provable-owner funds.

> 4. coinbase wallet is a different product

Coinbase Wallet (the standalone app with a 12-word seed phrase) is self-custody. Coinbase support cannot help. Password lost, phrase partial, device bricked — that's a wallet-recovery workflow, not a support ticket. · Have the phrase, forgot the password → reinstall and restore. · Have the phrase, forgot a custom passphrase (25th word) → dictionary attack. · Phrase partial (10 of 12 words) → BIP-39 checksum reconstruction. · Phone bricked, no backup → device forensics.

> what coinbase will never do

If you see any of these, it's a scam: · Ask for your seed phrase (Coinbase.com doesn't have one for you). · Ask you to sync your wallet with a support agent. · Send a WalletConnect QR code. · DM you first on Telegram, WhatsApp, Discord, or X. · Offer to reverse a blockchain transaction for a fee. Public blockchain transactions are irreversible by design. Every service promising to reverse one is a scam. What can be recovered is access to a wallet you already own — never funds you sent to a third party.

> what to do right now

1. Diagnose which of the five problems you actually have (assessment covers this in 3 minutes). 2. If it's suspected compromise: freeze the account from a clean device before anything else. 3. Preserve evidence — screenshots, timestamps, tx hashes. 4. Open a case. Free. Private terminal. No plaintext seed ever required.

> faq.md

Q: How long does Coinbase account recovery take?
The mandatory security wait after a 2FA reset is 24–72 hours. Full ID-verified recovery for complex cases (email compromise, name change, old country) runs 2–6 weeks. Wrong-chain deposit recoveries take 4–12 weeks when Coinbase accepts them.
Q: Coinbase support closed my ticket twice with the same boilerplate. Now what?
That's the exact point to escalate. We package the case with a legal-grade evidence bundle (login-alert timestamps, tx hashes, ID history) and route it through channels support agents can't override — sometimes through partner counsel where the account is entangled with SIM-swap or identity fraud.
Q: I sent USDT to my Coinbase address on BSC instead of Ethereum. Is it gone?
Not gone. Coinbase custodies the private key for that deposit address on every EVM chain. They will sometimes sweep it for supported tokens (5% fee, $100 minimum, 4–12 weeks). If they decline, it becomes a private-key extraction problem — we have partner attorneys who, in some jurisdictions, can compel a signed transaction from a custodian for provable-owner funds.
Q: Does Coinbase have a seed phrase for my Coinbase.com account?
No. Only Coinbase Wallet (self-custody) uses a seed phrase. Anyone asking for a seed phrase for a Coinbase.com custodial account is a scammer. Close the tab.
Q: I'm using Coinbase Wallet (the self-custody one) and lost the password. Help?
That's a wallet-recovery problem, not a support ticket. If you have the 12-word phrase, reinstall the app and restore. If you have the phrase but forgot a custom 25th-word passphrase, we run GPU-accelerated dictionary attacks. If the phrase is partial or lost, see our seed-phrase recovery service.
Q: Cost?
Free assessment. Success-only fee, typically 15–20% of recovered value. No recovery, no fee. We never ask for your full seed phrase in plaintext.

> related_intel.md

> open_case.sh

Free private terminal session. Never asks for full seed. Human operative follow-up within 24h.

[ talk to agent ]